Our Policies
At Naomi Frank Studio, we are dedicated to providing exquisite custom-designed dresses and expert alteration services to our valued clients. To ensure a seamless and satisfying experience for both parties, we have established the following policy guidelines:
Thank you for trusting Naomi Frank Studio with the most important preparation for your special day. We look forward to delivering the garment that you dream of with your vision and the collaboration of great minds.
Custom Dress Design
Consultation
A thorough consultation will be conducted to understand your preferences, style, and vision. This will help us create a design that reflects your personality and meets your expectations.
Design Process
Our skilled designers will develop sketches and design concepts based on the consultation. We will collaborate with you to refine the design until it aligns perfectly with your vision.
Fabric Selection
We offer a curated selection of high-quality fabrics for you to choose from. Our team will guide you through the options to ensure the fabric complements the design and suits your comfort.
Measurements
Precise measurements will be taken to ensure a tailored fit. Any changes in your body measurements after the initial consultation may impact the final fit and require adjustments.
Approval and Payment
Once the final design is agreed upon, a detailed cost estimate will be provided. A deposit is required before we begin creating the dress. The remaining balance will be due upon completion.
Production Time
Custom dress creation takes time. The production timeline will be communicated to you based on the complexity of the design and our current workload. Rush orders may incur additional charges.
Fittings
To achieve a flawless fit, fittings may be required during the dress creation process. Please ensure your availability for fittings as agreed upon with our team.
Alterations
Minor alterations are included to refine the fit and details. However, major design changes or additional alterations beyond the scope of the original design may incur extra charges.
Alteration Services
Consultation
During the initial consultation, we will discuss your alteration needs and expectations. It's important to communicate your preferences clearly to achieve the desired results.
Fittings
Fittings are essential for precise alterations. We recommend wearing the undergarments and shoes you intend to wear with the garment during fittings.
Alteration Scope
Our skilled tailors will carry out alterations based on the agreed-upon modifications. Any additional alterations requested beyond the initial agreement may result in extra charges and extended completion time.
Completion Time
Alteration completion times will be provided at the time of consultation. Factors such as the complexity of alterations and our current workload may impact the timeline.
Final Fitting
A final fitting will be scheduled to ensure the alterations meet your expectations. It's important to attend the final fitting to make sure you are satisfied with the results.
Payment
Deposits
A deposit is required before we initiate the custom dress design or alteration process. This deposit is non-refundable and covers design development, fabric sourcing, and initial labor.
Final Payment
The remaining balance is due upon completion of the custom dress or alteration service. Payment can be made in cash or through accepted electronic payment methods.
Cancellation and Refunds
Custom Dress Design
Due to the personalized nature of custom dress design, deposits are non-refundable after the design process has begun.
Alteration Services: Once alterations have commenced, refunds will not be provided. However, if you are dissatisfied with the completed alterations, we will work with you to address any concerns
We are committed to creating dresses that make you feel exceptional and providing alteration services that enhance your garments. By adhering to these policies, we aim to ensure a smooth and enjoyable experience for every client.
Please note that these policies are subject to change, and any updates will be communicated to our clients. If you have any questions or require further clarification, please do not hesitate to contact us.
Sincerely,
Cynthia Adams,
Naomi Frank Studio